We've added two new ways to start conversations with your customers, making it easier to reach out whenever you need.

Start a chat from a CRM profile

• Open any customer's CRM profile.
• Click Chat in the profile details to instantly start a conversation.

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Start a chat from the Chat inbox

• Open the Chat inbox.
• Click Start Chat.
• Search for and select a customer to begin a new conversation.

Whether you're viewing a customer's profile or working directly from the Chat inbox, you can now start conversations in just a few clicks.

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