Automatically tag customers and reservations based on Stripe fraud risk scores, helping your team identify potentially risky bookings before check-in.

Can be found in Settings > Fraud protection.

What's new

• Configure which fraud risk bands automatically apply tags to customers and reservations.
• Fraud scores are pulled from Stripe Radar after successful payments and mapped into three bands:
  • Fraud - Low (0–30)
  • Fraud - Medium (31–69)
  • Fraud - High (70–100)
• Medium and High risk tags are enabled by default for both customers and reservations.
• Fraud scores and risk bands now appear on customer profiles and in CRM reporting.
• Reservation fraud tags help door and operations teams spot risk before arrival.

How it works

After a successful Stripe payment, TablelistPro receives the fraud score from Stripe and assigns the corresponding fraud band.

You can choose whether each fraud band automatically applies tags to:

• Customers: updates the customer's fraud tag and profile risk score.
• Reservations: applies the fraud tag to the linked reservation or admission group.

Fraud tags are system-managed and cannot be manually removed while auto-tagging is enabled.

Learn More

Coming soon

We're working on additional fraud workflows, including the ability to automatically flag or block orders based on risk level and route medium-risk transactions for manual review.