Customer Chat now handles email, not just texts.

And there's a new settings page so you always know your venue's chat contact info.

What's new

• A dedicated email address for every venue. Your venue now has its own address in the format v-yourvenueid@chat.tablelistpro.com. All email notifications to your guests (order confirmations, order updates, and more) now send from this address.
• Guest email replies land in your Chat inbox. When a guest replies to any of these emails, their response routes directly into the conversation thread in Chat, right alongside their texts.
• New Chat settings page. Head to Settings → Chat settings to view your venue's dedicated chat phone number and email address. Click either one to copy it.

Heads up: this changes who handles guest email replies. These emails used to come from a shared Tablelist support inbox, and our support staff handled guest replies (refund requests, date changes, and so on) on your behalf. Those replies now route directly to your Chat inbox for your team to handle.

Don't have Customer Chat on your plan?

You'll now see all incoming chats in read-only mode. Want to respond from the inbox? Contact us to add chat to your plan.